Zambrero | Frequently Asked Questions

Frequently Asked Questions


Who is Zambrero?

Zambrero is Feel Good Mex! A fresh, healthy quick-service Mexican restaurant franchise and a humanitarian enterprise committed to helping stop world hunger by donating a Plate 4 Plate with every burrito, bowl or grab & go retail item purchased.

What does ‘Feel Good Mex’ mean?

We are about more than just delicious, Mexican inspired food made with healthy ingredients. We are a way to feel good inside, by helping in our mission to stop world hunger, one meal at a time. With our Plate 4 Plate initiative you can fill your karma and your belly in one stop. Every burrito or bowl you buy, means one meal donated to someone in need across the globe with our partner Rise Against Hunger.


How does the Plate 4 Plate initiative work?

The initiative is simple and one that makes a big impact. Every time a customer purchases a burrito or bowl at Zambrero, a meal is donated to someone in need in the developing world through our key distribution partner, Rise Against Hunger.

Locally, Zambrero donates a meal to someone in an underprivileged Australian community every time a customer purchases a product from our Grab & Go range. To ensure the meals are donated to those in need, Zambrero partners with Foodbank Australia.

For more information, visit our Plate 4 Plate page.

What is a donated meal?

Rise Against Hunger meal packs are a highly nutritious combination of dehydrated rice, soy and vegetables fortified with 23 essential vitamins and minerals, specifically designed to combat malnutrition.

The meals have been made to store easily and transport quickly, as well as being designed to easily adapt to the local culture that the meals are delivered to, allowing communities to add their own spices and additions that suit local culture and tastes.

For more information, visit our Plate 4 Plate page.

What is Rise Against Hunger?

Rise Against Hunger is an international hunger relief agency and Zambrero’s international distribution partner that directs Plate 4 Plate meals to where they are needed most. Rise Against Hunger packs and distributes food to countries where many do not have access to adequate nutrition, primarily through school feeding programs.

How many meals has Zambrero donated?

Zambrero has donated over 60 million meals for those in need worldwide since it was established in 2005.

Our goal is to donate a billion meals by 2025.

Visit our homepage to find the most up to date number of Plate 4 Plate meals donated.

Does Zambrero’s Mission include Australia?

Our friends at Foodbank report 2.2 million Australians are living in poverty and 10.9% of those are children. One in 4 pensioners live in or close to poverty and 105,000 Australians are homeless.

That’s why in 2015, Zambrero extended our humanitarian efforts to address the growing problem of hunger here at home through sales of our Grab & Go range.

Every time a product from our Grab & Go range is sold, we fund a Foodbank meal for an Australian in need.

To find out more, visit our Plate 4 Plate page.

How do we keep count of the meals donated?

The Zambrero POS system is linked to every Zambrero restaurant in Australia and abroad, allowing us to accurately track the sales of all burritos, bowls, and Grab & Go items. A real-time counter is made publicly available in all Zambrero restaurants as well as on our websites.

Why does Rise Against Hunger and Zambrero focus on school feeding programs?

Providing a meal during school gives parents, particularly in developing nations and poorer communities, an incentive to send their children to school. This helps ensure a child receives their primary school education, the first step in breaking the poverty cycle. Education is a major way to improve the quality of life in disadvantaged communities, whether it be in maternal health, childhood mortality, gender equality or combating HIV/AIDS.

How does Rise Against Hunger determine where to deliver meals?

Rise Against Hunger works with in-country partners who submit food requests for assessment based on the following criteria: need, type of distribution program, size of program, sustainability of program, accountability, resources to pay for shipping and manage customs process, capacity to securely store donated meals, and ability to maintain control of the donated food from receipt to distribution. Partner organisations agree not to barter or sell the donated meals, which keeps the Rise Against Hunger food out of the general market.


Can I order Zambrero online?

Yes you can! Download our Zam App from the Apple or Google Play stores!

Visit our locations page to see what ordering opportunities are available at your nearest Zambrero restaurant.

Zambrero has partnered with a number of companies including UberEats, Menulog, DoorDash and Deliveroo to get your Zambrero Feel Good Mex meal delivered straight to your door.

How do I know if Zambrero can meet my dietary needs?

Zambrero’s menu is made fresh and designed for the individual! We take pride in catering for an array of dietary requirements, with all meals able to be made vegan and vegetarian friendly as well as offering choices that are free of gluten, soy beans, eggs, milk, peanuts and tree nuts.

Please refer to our allergen & diet information or ask our restaurant staff.

How can I find out if you have any offers or discounts?

Download our Zam App from the Apple or Google Play stores!

You can visit any local Zambrero to find promotions and discounts available in your area, including those for students and emergency service workers.

Follow us on Facebook and Instagram to stay up to date.

I want to double check that your beans are vegan?

Our pinto beans are vegan-friendly and have a smooth, buttery texture from added vegetable oil, seasoned with onion, tomato paste and garlic.

Do you sell alcohol?

If you're looking to pair your Zambrero meal with an alcoholic drink, a number of our restaurants offer beer, cider, wine and margaritas that you can order when you dine-in. Contact your local Zambrero to find out if they are licensed.

Do you offer catering?

Yes! Zambrero catering is suitable for any event or function with in-restaurant collection or delivery (select restaurants). Contact your nearest restaurant to discuss your requirements and how they can best cater for you.

Find out more

How do I find out the price of menu items?

Download our Zam App from the Apple or Google Play stores to start exploring our Feel Good Mex menu and customising your order.

Prices can be seen on our ordering desktop website and Zam App. You can also find on your local restaurant page.

I’m allergic to onion / garlic, can you please let me know what I can eat from your menu?

Unfortunately onion and garlic are key ingredients in Mexican cooking. All of our filling options include either onion and/or garlic in the marinade, as do our pinto beans.

Is Zambrero Halal?

Zambrero is not a Halal approved restaurant. Most of our menu items can be made vegetarian or vegan which may be an alternative for you.


Do you have a loyalty card?

We love our loyal customers and what better way to let them know than by giving them free food! Pick up your Zambrero loyalty card at any restaurant, to get your 10th Classic Burrito or Classic Bowl free!

*Excludes WA.
*See in-store for full T&Cs.

Loyalty stamp card (terms and conditions)


  • Participation is only open to Australian residents aged 12 years or over.
  • Physical stamp cards can be obtained from your local Zambrero restaurant.
  • Members are encouraged to purchase any big or regular burrito, bowl or nachos at any Zambrero Restaurant Australia wide (excluding WA) to collect a stamp.
  • Once 9 stamps have been collected the loyalty customer will receive a free regular burrito, bowl or nachos.
  • Free item must be redeemed in a separate transaction at a Zambrero Restaurant.


  • 10th free qualifying products include regular classic burritos, bowls and nachos and regular toasted burritos.
  • Purchase via 3rd party aggregators or on the Zam App does not qualify for a stamp.
  • Zambrero has the right, at its sole discretion and at any time, to change or modify these terms and conditions. Such changes will be effective immediately upon posting to this webpage.
  • Zambrero also reserves the right to cancel this promotion without prior notice.
  • Loyalty cards are not transferable, exchangeable for cash or replaceable if lost, destroyed or stolen.
  • Physical loyalty card must be presented to receive a stamp and redeem 10th free item.

I had a poor experience at one of your restaurants. How should I contact them?

We're sorry your recent experience wasn’t up to our usual standards. Please complete our contact us form to to provide us with more information on your visit so that our team can investigate this for you.


Is Zambrero a franchise?

Yes, Zambrero restaurants are franchise owned. We partner with individuals who have the same passion as us to serve fresh, healthy, Mexican food and contribute to help ending world hunger.

Zambrero is Australia’s largest Mexican quick service restaurant franchise.

If you are interested in opening your own Zambrero restaurant, please visit our franchise page.

Where else in the world can I find Zambrero?

We have ambitious plans to donate 1 billion meals by 2025 via our Plate 4 Plate initiative, so in recent years we have expanded beyond Australia into New Zealand, Ireland, UK and the United States.

How can I get a job with Zambrero?

Our restaurants are always on the lookout for talented, passionate and customer-focused team members. Please inquire directly with your local restaurant through our restaurant jobs page.


What are the Zambrero X PERKii competition Terms and Conditions?

A full copy of our terms and conditions can be found here.


Learn more about our partnerships

Nothing feels better than catching the perfect wave and nothing tastes better than a burrito for a post-surf feed to refuel. That's why we've partnered with Surfing Australia. We're stoked to be onboard as a support partner for the 2021/22 Hyundai Australian Boardriders Battle Series state qualifiers and Grand Final as well as presenting partner for the series and the Australian Surfing Awards in 2022 and 2023

Zambrero's partnership with the Cronulla Sharks NRL Club started with the 2019/20 season, and we continue to be proud to sponsor the team as the back of the jersey partner.

For more information, visit our Partnerships page.

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