The Zambrero Group of companies complies with laws protecting your privacy. The Zambrero Group Privacy Policy details how the Zambrero Group collects and discloses personal information within the business, and how a Zambrero Group customer can access their own personal information. This Privacy Policy applies to the collection of information by any entity in the Zambrero group of companies. The group includes Zambrero Marketing Fund Pty Ltd, Zambrero Pty Ltd and any other Zambrero company, or agent, that collects your information. The group includes all associated entities as may be created from time to time (collectively referred to as "Zambrero", "Zambrero Group", "we" or "us")
Zambrero is committed to protecting your privacy and respects and upholds your rights to privacy protection under applicable privacy laws. These laws regulate how we collect, hold, use and disclose personal information (as defined in those laws) about you and other individuals. In Australia, Zambrero complies with the Australian Privacy Principles and the other requirements of the Privacy Act 1988 (Cth). This Privacy Policy sets out the basis of how and when we collect your personal information, what that information is used for, who uses it, when it may be disclosed to other parties and to whom we may disclose it. This policy includes details on how you can access the personal information that Zambrero holds about you and how to correct your own personal information. By contacting Zambrero to make an enquiry, to join our Zam Fam Loyalty Program, to place an order for a product with any of our restaurants or by accessing the Zambrero website at www.zambrero.com or any related mobile application (the "Website"), you are deemed to have read and agreed to be bound by this Privacy Policy.
Personal information is any information or an opinion that can be used to identify you. This may include your name, address, telephone number, email address, and date of birth. If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information.
a) When you visit the Website or use the Website to make an order from a Restaurant, you may be asked to provide information about yourself including your name, address, contact details (such as mobile number and e-mail address) and payment information (such as credit or debit card information). We may also collect information about your usage of the Website and information about you from the materials (such as messages and reviews) you post to the Website and the e-mails or letters you send to us. Your telephone calls to us may also be recorded for training and quality purposes.
b) By accessing Zambrero information and/or the Website using mobile digital routes such as (but not limited to) mobile, tablet or other devices/technology including mobile applications, then you should expect that our data collection and usage as set out in this Privacy Policy will apply in that context too.
c) We may collect technical information from your mobile device or your use of the Website or the Service through a mobile device, for example, location data and certain characteristics of, and performance data about, your device, carrier/operating system including device and connection type, IP address, mobile payment methods, interaction with other retail technology such as use of NFC Tags, QR Codes or use of mobile vouchers. Unless you have elected to remain anonymous through your device and/or platform settings, this information may be collected and used by us automatically if you use the Website or Service through your mobile device(s) via any Zambrero mobile application, through your mobile's browser or otherwise.
d) If you are applying for a position of employment or to be a franchise partner with us, we may collect information provided by you or your referees.
e) If you sign up for and participate in our Zam Fam rewards program, you may be asked to provide certain contact information (including name, mobile number and email address). We collect information about purchases you make through our Zam Fam rewards program.
Zambrero will endeavour to collect information directly from you whenever possible, however personal information may also be collected on our behalf by our agents. We collect personal information about you in a number of ways, including but not limited to:
We only collect personal information which is reasonably necessary for us to conduct our business and to meet our legal obligations or otherwise in accordance with any specific consent given by you.
a) When you apply for a job with us, most of the personal information that we collect about you is the information contained within your application, including your name, address, telephone number, education and employment history and other information.
b) In considering your application, we may also collect personal information about you from third parties such as your previous employers or referees. We may also collect sensitive personal information about you, such as your criminal record. Where we do so, your consent will be sought first.
c) The information that we collect in the course of your employment application process will be used, to assess your suitability for a position with us (or another Zambrero Group company), to assess your qualification to move forward in the recruitment process and/or to store your details for opportunities that may arise in the future.
d) Where you do not provide us with information that we request of you we not be able to assess your suitability for a position or any future openings.
e) During the course of your employment application process with us, we may disclose your information to:
a) When you apply to become a Zambrero franchise partner, most of the personal information that we collect about you is the information contained within your application, including your name, address, telephone number, education and employment history, financial history and other information.
b) In considering your application, we may also collect personal information about you from third parties such as your previous employers and business or personal referees. We may also collect sensitive personal information about you, such as your criminal record. Where we do so, your consent will be sought first.
c) The information that we collect in the course of your franchise partner application process will be used, to assess your suitability for owning a franchise with us (or another Zambrero Group company), to assess your qualification to move forward in the franchise partner recruitment process and/or to store your details for franchise opportunities that may arise in the future.
d) Where you do not provide us with information that we request of you we not be able to assess your suitability to be a franchise partner or for any future openings.
e) During the course of your franchise partner application process with us, we may disclose your information to:
a) Zambrero uses your personal information so that we can improve and perform our business activities and functions and to provide you with any products or services which you may request, or to respond to any query or complaint that you may have. We may also use your personal information, for example to:
b) Zambrero may combine any information which it collects from you with information collected by its related companies. We will not sell or license any of your personal data to third parties for their direct marketing purposes unless we have your express consent to do so.
c) We will also use and analyse the information we collect so that we can administer, support, improve and develop our business, for any other purpose whether statistical or analytical and to help us prevent fraud. Where appropriate, now and in the future you may have the ability to express your preferences around the use of your data as set out in this Privacy Policy and this may be exercised though your chosen method of using the Service, for example mobile, mobile applications or any representation of the Website.
d) When collecting your personal information, we do so in accordance with relevant Australian laws and the Australian Privacy Principals. We may also use your personal information for other purposes not listed above. Where we do so, this will be made clear to you.
e) You agree that we may disclose personal information which we collect from you to other companies that also hold information about you. We may also collect personal information from those other companies. We and/or those companies may combine the information in order to better understand your preferences and interests, thereby enabling them and us to serve you better.
If you do not provide us with the personal information described above, some or all of the following may happen:
a) In order to deliver the products and services you require, Zambrero may disclose your personal information to organisations outside Zambrero.
b) The information you provide to us will be transferred to and stored on our servers which may be in or outside Australia, and may be accessed by or given to our staff working outside Australia and third parties including companies within the Zambrero group of companies (which means our subsidiaries and affiliates, our ultimate holding company and its subsidiaries and affiliates).
c) Your personal information may be disclosed to these organisations so that we can provide you with the required services or conduct the necessary administrative or marketing function required. These organisations include, but are not limited to, organisations and third-party service providers who we engage to carry out the following services:
d) We may disclose your personal information to:
e) Zambrero shall take reasonable steps to ensure that these organisations are bound by privacy obligations in relation to the continuing protection of your personal information.
f) The third parties with whom we share your information may undertake various activities such as processing credit card payments and providing support services for us. In addition, we may need to provide your information to any Restaurants that you have placed an Order with so as to allow the Restaurant to process and deliver your Order. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.
g) We may use the information that you provide to us if we are under a duty to disclose or share your information in order to comply with (and/or where we believe we are under a duty to comply with) any legal obligation; or in order to enforce the Website Terms, the Zam Fam Rewards terms and any other agreement; or to protect our rights or the rights of Restaurants or other third parties. This includes exchanging information with other companies and other organisations for the purposes of fraud protection and prevention.
In addition to holding your personal information in Australia we may hold your personal information in the cloud or on servers located outside of Australia (including in the United States of America). We take all reasonable steps to ensure that the personal information which has been transferred outside of Australia will be held in jurisdictions whose privacy laws are equal to or better then Australia's, and will not be held, used or disclosed by the recipient of the information inconsistently with the Australian Privacy Principles.
a) Zambrero also collects your personal information for marketing purposes, including e-newsletters, promotions and special offers. Our communications may be sent to you in various forms, including mail, SMS, in-app notifications, and email, in accordance with applicable laws. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.
b) If you have received marketing information from Zambrero and you wish to stop receiving it, you can contact us (either using the contact details below or the opt-out mechanism detailed in our marketing material), and ask us to stop sending the marketing information within a reasonable time after your request has been made. Zambrero will not charge you, or in any way disadvantage you, if you choose to opt out of receiving marketing material.
c) Zambrero may occasionally provide its marketing material to third parties to distribute material on Zambrero's behalf.
a) Like many companies, Zambrero sometimes uses "cookie" technology on its Websites. A "cookie" is a small summary file containing a unique ID number which is stored on your computer by your browser. When you log in, the cookie tells Zambrero whether you've visited the Websites before or if you are a new visitor. The cookie doesn't obtain any personal information about you or provide Zambrero with any way to contact you, and the cookie doesn't extract any information from your computer. Zambrero uses the cookie to help it identify the relevant Websites features in which you have the greatest interest, so that it may better personalise your access to the Websites.
b) If you do not wish to receive cookies, you can set your browser so that your computer does not accept them.
The Website and app may contain links to other sites. Zambrero makes no representations or warranties as to the privacy practices of any site operated by a third party and is not responsible for the privacy policies of such other sites.
As part of installation of the Zambrero App on your mobile device, you may receive "Push Notifications", which may include alerts, badges, banners and sounds, on your mobile device. You may choose to stop receiving Push Notifications at any time by selecting option within the App's settings menu or by deleting the App from your mobile device.
a) We will take all reasonable steps to secure your personal information. Electronic information is protected by various security measures and access to information and databases is restricted to our staff and contractors that need access to the information in order to perform their duties.
b) Where you have registered an account with Zambrero and chosen a password which allows you to access certain parts of the Website, you are responsible for keeping this password confidential. We advise you not to share your password with anyone. We will not be liable for any unauthorised transactions entered into using your name and password.
c) All user details captured by Zambrero are stored securely at all times and will never be provided to any unauthorised third parties. All data is protected using SSL (Secure Socket Layer) encryption. Credit card details are handled by a PCI-DDS v3.2 Level 1 Service Provider of secure credit card processing solutions. Zambrero does not store your credit card details.
d) However, the transmission of information via the internet is not completely secure. Although we will take reasonable steps to protect your information and make sure it is safe and secure and we use a number of physical, administrative, personnel and technical measures to protect your personal information, we cannot guarantee the security of your data transmitted to the Website; any transmission is at your own risk. For the avoidance of doubt, Zambrero will not in any circumstances be liable to you, or third parties, for loss or damage arising from credit card fraud or identity theft.
a) You are entitled at any time to request details and a copy of your personal information held by us by contacting us in writing at the address detailed below. To protect your privacy, Zambrero may require proof of your identity before acting upon your request. Access will be provided unless there is a legal or administrative reason for denying or limiting access, as permitted by the Privacy Act 1988 (Cth). We will advise you of the grounds of any refusal.
b) Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it (for example, by mailing or emailing it to you). Depending on the circumstances, Zambrero reserves the right to charge you a reasonable administrative fee for access to the personal information. We will not charge for simply making the request and will not charge for making any corrections to your personal information.
c) If you believe that personal information, we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment, then we will add a note to the personal information stating that you disagree with it.
From time to time, it may be necessary for us to make updates or change this privacy policy without notice. The updated privacy policy will be accessible on the website at all times. Zambrero values your privacy and we will ensure that any changes will not alter how we handle previously collected information.
a) If you would like to contact us or require more information concerning Zambrero's approach to privacy or how Zambrero handles your personal information, you can write to us as set out below:
b) Attention: Zambrero Privacy Officer, Zambrero Group, Suite 1, Level 11, 1 Macquarie Place, Sydney NSW 2000 AUSTRALIA.
c) Alternatively, you can email your privacy query directly at contactus@zambrero.com
or submitting your enquiry / complaint using the Contact Us page on our website; https://www.zambrero.com.au/contact
a) If you wish to make a complaint to Zambrero about a possible breach of privacy, please provide full details of your complaint in writing, and send it to the Zambrero Privacy Officer (see contact details above). Please allow up to 30 days for your request or complaint to be processed.
b) If your complaint relates to our failure to provide access to or to correct any personal information that we hold about you, or if you are not satisfied with the manner in which we deal with your complaint (within 30 days), you may lodge or refer your complaint directly to the Office of the Australian Information Commissioner (for more information, please see www.oaic.gov.au).
c) Where your complaint does not relate to these matters, you must first lodge a complaint with us in writing and provide us with details of the incident so that we can investigate. We will treat your complaint confidentially, investigate your complaint and aim to ensure that we contact you and your complaint is resolved within a reasonable time (and in any event within the time required by the relevant privacy legislation, if applicable). We may ask you to participate in a dispute resolution scheme (such as mediation) to resolve your complaint.
d) Individuals enquiring about their rights and remedies for breaches of privacy, can access detailed information at the Office of the Australian Information Commissioner www.oaic.gov.au
Zambrero reserves the right to amend this Privacy Policy from time to time. The most current version of this policy will be located on Zambrero's Website, or a copy can be obtained by contacting the Zambrero Privacy Officer.
If Zambrero delays or does not exercise any of its rights and remedies available to it under this Privacy Policy, that will not be a waiver of that right or remedy. Severability If any provision of this Privacy Policy is held to be invalid, void, unenforceable or illegal for any reason, such provision shall be deemed to be severed from this Privacy Policy and the remaining provisions shall continue in full force and effect.
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